The following policies have been designed to maintain an efficient surgery schedule and ensure the fair distribution of the doctor’s surgery time for all patients. We hope the policies do not cause significant inconvenience and truly appreciate your cooperation.
Deposits will be accepted in cash or credit card (Visa, MasterCard, Discover, or American Express). The deposit is required to reserve your desired surgical date and is due at the time of reserving the date of your service.
We understand that personal situations can arise unexpectedly, therefore, you may reschedule your surgery three times within 90 days of the date of the deposit without penalty, provided the reschedule occurs 24 hours prior to the day of surgery. Any same-day cancellations are subject to deposit forfeit. If surgery is not performed or the deposit is not used for the scheduled services within 90 days, the deposit is forfeited. If an appointment is canceled by us due to a “No Show”, the deposit is forfeited.
Final payments must be received at the time of the surgical discharge. The deposit amount will be subtracted from the final bill. All Deposits are final regardless of the outcome of the procedure. We accept cash, credit cards, Care Credit, or Scratchpay Thank you for placing your trust in West Lake Animal Hospital. If you have any questions or concerns please feel free to call us at 801-966-6348. Reservations will not be complete until we receive this document signed and dated. Please complete this form within 48 hours of receiving it.*
I certify that I have read this form, fully understand and comply with the financial terms related to my pet’s surgical procedure.
West Lake Animal Hospital
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